Google reviews
What customers wrote after the work was done.
4.9
on Google from 234 reviews
These are real Google reviews, shown as the customers wrote them, in the East Texas towns PrimeTime serves from Bullard and Tyler.
5 stars · Haley Aswell · July 2026
“saved the day!”
“We had an urgent plumbing issue, and Lance with PrimeTime Plumbing saved the day! He arrived within timeframe, diagnosed the problem immediately, and had everything fixed in no time. Lance was professional, detailed, organized, clear about what needed to be done, and didn't try to upsell anything unnecessary. Extremely grateful for the quick response and top-notch work! I would highly recommend Lance for all your plumbing needs!”
Haley Aswell · Google review
“I highly recommend PrimeTime for any plumbing needs, whether it’s new construction or an existing home. They handled the plumbing for our new house, and we’ve had zero issues. They’ve also returned to help with a few additional items when needed. Their team is honest, upfront, and never tries to upsell services you don’t actually need. You always know what to expect before and during the work.”
“I highly recommend PrimeTime Plumbing! For months, I had been dealing with ongoing drain and washing machine issues and was forced to make constant trips to the laundromat. They came out, worked for several hours, and were extremely professional, knowledgeable, and respectful throughout the entire process. They took the time to properly address the issue instead of rushing through it, and I truly appreciated their honesty and hard work. You can tell they genuinely care about their customers and the quality of their work. Not only are they great at what they do, but they are also good people. I’m beyond thankful for their help and would definitely recommend PrimeTime Plumbing to anyone needing plumbing services.”
“Excellent service! The plumber who came out to fix my garbage disposal was very informative, professional, and provided great customer service. He took the time to explain what the issue was and made sure everything was working properly before he left. I really appreciated how helpful and courteous he was. I would definitely recommend them!”
The pattern
Two things come up again and again.
No upsell
- “didn't try to upsell anything unnecessary” (Haley Aswell)
- “never tries to upsell services you don’t actually need” (Christopher Lee)
- “You always know what to expect before and during the work.” (Christopher Lee)
They explain the problem
- “He took the time to explain what the issue was” (Darleen Davis)
- “clear about what needed to be done” (Haley Aswell)
- “They took the time to properly address the issue instead of rushing through it” (Olivia Smith)
Quotes are excerpts from the full Google reviews above. Every one is attributed to the customer who wrote it.
234 reviews are on Google.
These are four of them. The rest are on the PrimeTime Plumbing listing, and the phone is answered at (903) 707-1503 when you would rather ask us directly.